Cancellations, returns and refunds

Cancelling an order

You can cancel any time before we start printing, which is usually until you approve the proof we send. We refund the full amount, including delivery. To cancel, open your order page (the link is in your order email) and tap cancel this order, or reply to your order email.

Once printing has started, the items carry your name or logo and can't be sold to anyone else, so we can't cancel the order. Ready-made kits without personalisation can be cancelled until they are dispatched.

To cancel, email info@theupaharbox.com with your order number.

Personalised items

Because they are made to order, personalised items can't be returned or exchanged if you change your mind. We send a proof before printing so you can check spelling, layout and colours; once you approve it, we print exactly what you approved.

We will of course put things right if an item:

• arrives damaged or broken,
• has a print or manufacturing fault, or
• isn't what you ordered, or doesn't match the proof you approved.

Items without personalisation

Unused items without personalisation can be returned within 7 days of delivery in their original packaging. Food and other perishable items, such as chocolates, sweets and dry fruit, and anything with a broken seal, can't be returned for hygiene reasons unless they arrive damaged or past their date.

For change-of-mind returns, please send the item back to us; the delivery charge isn't refunded. We refund the item once it reaches us in its original condition.

Reporting a problem

1. Tell us within 48 hours of delivery: email info@theupaharbox.com.
2. Include your order number and clear photos of the item and the box. An unboxing video helps a lot with damage claims.
3. We reply within 2 working days. If the item is damaged, faulty or wrong, we'll remake and resend it at no cost, or refund it if you prefer. We may ask for the item back first; if so, we arrange and pay for the pickup.

How refunds are paid

• Paid directly by UPI: refunded to the UPI account you paid from.
• Corporate orders paid by invoice: refunded by bank transfer to your company account, or adjusted against your next invoice if you prefer.

We start a refund within 2 working days of approving it. It usually reaches you within 5–7 working days, depending on your bank.

Corporate orders

Bulk and corporate orders follow the terms in your quote, which take priority over this page where they differ.